True understanding of the task required to sell a home

I connected with Carol informally to discuss renting my home in the downtown corridor off University Avenue. That moment was an affirmation of the role she plays in assisting people in the near term for a long term relationship. It was contrasted by other real estate people I’d spoken with where fees, management overhead and quick turnaround were their selling points. No questions were asked of me; what is that I was looking for and timeframe, desired tenants and advice. It was a stark contrast and I knew in that moment, that I would trust the Casas team to find the “right” tenant for what was my family home for 26 years; an executive style home, with beautiful yards front and back. The tenant you helped identify and vetted was the perfect fit for 2.5 years. During this same timeframe, the house I was renting was up for sale, and Carol acted quickly to sell a piece of property in Cupertino with the “right” offer and the “right” timing – a quick close and a 1031 exchange…all went perfectly.

That spring – I began the process of thinking about selling the house in Los Altos…and It was not an easy decision. Carol stood by but not in a rush. You identified “good times” to sell, but also honored my desire for rent, my tenants desire to stay and assess their likeliness of staying in the community. Your reasonableness and patience was what I appreciated as I looked at another BIG life transition. You advised “we are here when you need us.”

I again was on the phone to say “ it’s time, time to sell, I’m ready.” You were at the ready, and made excellent suggestions on private marketing until the house went live. Again, the “power of partnership” was provided with managing the communication with the tenant, being very respectful toward their family needs and the fast moving market in Los Altos. Providing a timeline for me was critical both for closing on another property in Seattle, but also for my neighbors who I wanted to advise before it became public. Your thoughtful approach in listing, greeting many neighbors during open houses, and the care in which you exercised to those interested in the home both with respect to the nuances of the kitchen to the special yard and play house for children visiting with parents. This personal touch made all the difference, and I believe found absolutely the “right “family (buyer) for my home of 28 years. A neighbor wrote after visiting the open house “Carol is such a special person, I really like her honesty and guts”. I’d say that sums up the The Casas Team – total and utter honesty, the “gut” feeling of what is best for their client and true understanding and consideration of the task required to sell a home that takes an emotional, psychological and physical undertaking. No doubt she could be that right person for your family.

Unique local knowledge and superb service

Carol helped us find a house to rent and later the perfect house to buy, both in Los Altos. She is truly attentive to your needs, goes the extra mile and gives you the confidence and the peace of mind you need with her unique local knowledge and superb service. She really takes the stress out of the process.

Carol is on of the most genuinely courteous and kind people you can ever hope to meet and we regard her as personal friend. We have recommended Carol to several friends and all of them had a good experience. We will undoubtedly seek her services again in the future.

She always put our interests first

We have worked with Carol on multiple transactions in the last ten years. Recommended by a friend, she quickly earned our respect / trust and eventually became a family friend. She is very knowledgeable about real estate all over the Bay area, has great negotiation skills, and adds extra personal touches to the home-buying process. These include several in-person meetings to align on expectations as well as last minute advice and insights on our offers. More importantly, she always puts our interests first and never ever pushes for things we may not be comfortable with. Carol helped us get a great home, perfect for our family. We highly recommend working with her, and certainly will in the future if we have real estate needs again.

Her attention to detail and professionalism sold me

From the time I met Carol at an open house, I knew she was the agent for me. She really listened to my wants and needs. She asked all the right questions and was able to find exactly what I was looking for. Her attention to detail and professionalism sold me.

The sale of my original home in San Jose was more complicated. In fact, it was quite a chore; thirty-six years of ‘life’ – household furnishings, personal items and many boxes of books, records, business papers, etc. It was quite overwhelming and her assistance in coordinating/organizing these items made it a much easier transition to my new home. I was able to purchase the condo before it went on the market, and am so happy living in my new home!

Experience and knowledge of real estate in Silicon Valley

Carol Casas assisted us in selling our Los Altos home. Her experience and knowledge of real estate in the Silicon Valley served us well, and our home sold in eight days with multiple offers. In addition to her expertise, Carol is hardworking, responsive, friendly, and has a delightful sense of humor. She is straightforward and strives to understand her clients’ wishes while educating them in a pleasant and professional manner. I highly recommend Carol Casas if you are looking to sell or purchase a home. You won’t be disappointed!

Highly recommend Carol

To help us list and sell our house, Carol demonstrated that she is knowledgeable, cordial, professional, hard-working, patient, resourceful, and, most importantly, able to get the job done.

We highly recommend Carol for your real estate needs!

Always proactive, always available and always a joy to work with

Carol is by far the best real estate professional I have ever worked with. Her value and contributions went far above my expectations. Even after the sale, she was there for us – helping us find contractors for renovations; working through issues with our HOA and a host of other items.

Carol handled the listing and sale of our home in Silver Creek area of San Jose plus helped us repurchase in another gated community. Carol was brilliant on the listing side with attention to detail, engaging realtors with qualified clients, using beautiful marketing pieces to show our home in the best light possible.

Bottom line is, Carol was always proactive, always available and alway a joy to work with.

I will never buy/sell another house without her.

Used her experience to get our home sold quickly and for a great price

Carol very quickly understood our real estate issues and used her experience to get our home sold quickly and for a great price. She helped us understand the buyer’s market to allow us to find a home to suit our new requirements. She has a great team backing her up and I recommend her highly.

Managed the sale of our home and the purchase of another one

Carol managed both the sale of our home and the purchase of another one. I highly recommend Carol as both a listing agent representing your property and an advocate when you are on the buy side. She was incredibly helpful in assisting us in preparing our home and coordinating all the events through closing. She made it as stress-free as possible.

She is the BEST

Carol is the MOST professional and gracious real estate agent I’ve EVER worked with and I’ve dealt with more than a half dozen over the past 10 years. On our first meeting, Carol came already fully prepared with comps and data on other homes in the area, who likely buyers were, what they were looking for etc. She had a detailed plan of how she would proceed, which included having the house cleaned, staged, and landscaped for best appearance. All of which she totally managed without any need for my involvement.

She is a master of detail. Rules, regulations and paperwork of all variety just get done quickly, seamlessly and correctly the first time. She proactively kept me informed of what was going on and responded immediately to any call, email or question. I felt like I had the entire focus of her attention. So rare.

She took fabulous pictures to showcase the house and essentially made the entire process a seamless and worry free experience.

The house sold the first weekend it was shown, but she hedged bets with a backup until all paperwork cleared. She turned what I thought was going to be a hassle and legal wilderness into a seamless, stress free adventure. She is the BEST.

If you get the opportunity…USE THIS LADY!!! You will never regret it!

Well after both transactions were completed, Carol continued to assist us when needed

Carol was our agent for both selling our home and buying our new home. We met her a year prior while attending an open house that she was selling. Unlike other agents we interviewed, Carol was willing to spend a great deal of time with us, not pressure us into making a quick decision, and demonstrated a great deal of patience with us as she educated us on the market and learned exactly what our needs were for selling our current home and finding a new one to buy.

We still joke about one $1.5M+ home we toured that had no mailbox in front (the mailboxes were communal, 50 yards down the street in one location) but was perfect in every other way, but we would not make an offer because for $1.5M a home should have its own mailbox. We were that picky and Carol was extremely patient showing us home after home until we found one that was perfect!

It was a perfect match: we were clients who were in no rush but engaged and motivated to act, and Carol who had ample patience and willingness to stick with us as we turned down offer after offer that wasn’t right (both on the selling and buying side). In the end, we toured over 300 homes over a period of a year before we found our new home. In neither case did Carol show any frustration with us, remaining our advocate and representing our interests to the fullest.

In the end, we believe we got top service and representation from Carol. When the time was right to put our home on the market, it sold for a price we were happy with. Likewise on the purchase of our new home. There were no “gotchas” or surprises in either transaction. Carol’s network of mortgage brokers, handymen, stagers, painters, inspectors, landscapers, and specialty repair companies (termites, roof, etc.) came in handy when needed.

Well after both transactions were completed, Carol continued to assist us when needed. One example was a property deed glitch via a surprise tax notice from the county. With one email, Carol was able to contact the title company and resolve the issue in our favor. It took less than a day to resolve it.

Carol did an an outstanding job marketing our property

Carol was the listing agents on my property at Olive Tree Lane in Los Altos, which sold for $3.72M. This was a difficult listing as the property was previously rented and needed a substantial amount of improvement while the owner (myself) was not physically present. In addition, the property was not easy to market as it appealed to a limited market segment: it has outstanding views and access to the preserve but is located on the top of a steep hill.

Carol did an an outstanding job marketing this property. She tirelessly organized at least 20 open houses and countless showings. More importantly, she negotiated with the tenants to facilitate their exit and she effectively managed the entire improvement work, which was done by 5 different contractors. Finally, the negotiation with the successful buyer was anything but easy and Carol managed this with experience and diligence. I would work with Carol again on any listing and if I were moving back to the Bay Area, she would be my realtor of choice.

Our experience was fantastic

My family started our relocation process in early 2014, and my company assigned us a realtor, Carol Casas. Our experience was fantastic.

Knowledge of the Area
We quickly realized the area was not like the real estate market we were coming from. We needed an education on the market, location, schools, processes, and timelines. Carol is an expert in this space, quickly giving us the information we needed. She didn’t overwhelm us with direction, but slowly revealed the facts to help us draw our own conclusions. She provided all the typical information about commute time, school quality, recent appreciation, but she also was able to show us some of the subtle benefits of being close to downtown and living in various neighborhoods. Carol got to know us and tailored information to our needs. She grew up and lived in the area, so she had the local knowledge to help us.

Moving to a new area made us realize we were highly dependent on Carol to help us with decisions. The relocation process moves so quickly, yet the home-buying process is so vital, we found that Carol’s expertise was vital to success. We are very happy with the house and location we purchased, and I know we would not have made that decision without Carol’s guidance.

Availability
Carol was available nearly every time we wanted to see a house. She blocked off several weekends for viewing houses when we were flying into the area on the weekends. We were very impressed they were able to spend so much time with us.

Offers
During the offer phase, it is vital to have a team as experienced as Carol’s. Many houses are closed bids above asking price, and that is intimidating, so getting advanced information is imperative. Carol knows many of the local real estate agents and was able to glean tidbits of information that were gold. Carol told us that she rarely loses an offer, and that proved to be true for our situation. Prior to the offer, she’d test our conviction. She’d ask, “Did we want to try to steal the place or did we want to make sure we became the owners?” We’d discuss the likelihood of success with various offers and then make a decision. If we did lose a house, she had a strategy to get us back in if we wanted to push it. We put a lot of trust in Carol and she didn’t let us down.

Connections with Contractors
One thing we didn’t consider, but has proven to be extremely valuable, is Carol’s connections with local contractors. Many of the houses we looked at needed a surprising amount of renovation. The house we ended up purchasing was liveable but needed paint, floors, and some electrical changes. Carol shared her contractor list with us. Contractors are busy and it took Carol’s name to get them to call back. Carol is a big customer, so they get attention. Each contractor was excellent and wanted to make sure Carol’s people were given top-notch service. This didn’t have anything to do with purchasing a house, but it certainly was an “extra” that was greatly appreciated.

We were very impressed with the Casas Team. They had the right level of touch with us and that is what makes them successful.

More hands on than any realtor I have ever worked with

This woman is a DYNAMO! Carol was more hands on than any realtor I have ever worked with! I’ve been around a long time and cannot express enough how pleased I was with the professionalism, business knowledge, unending energy, decorating talent and handling of all contractors & workers from “soup to nuts” and then some! It was TRULY impressive witnessing this woman in action … fabulous!

Very flexible and didn’t hesitate to listen to our questions even during weekends

My first connection with Carol was when I was looking for a rental in the area and she showed me a place. Although at that time I ended up living in a different location, I was very impressed by Carol’s knowledge on local area, responsiveness even for a customer looking for a limited period rental, and carefulness for people new to this area. Having that in mind, when I began to look for a house in our school district zone, I contacted Carol right away and began to work with her to buy a house.

One thing I would really like to emphasize is the level of carefulness Carol showed us, which was consistent throughout our journey and what I think is the most important aspect of an agent. We were new to this area so had to setup multiple discussion sessions to understand the market trends. Carol was very flexible and didn’t hesitate to listen to our questions even during weekends. Also, she was very eager to understand our taste and needs so that our expectation is aligned, which shows how much she is focused on her customers.

After all that, we began to bid for houses, where it took us 10 months to buy our house. Looking back, the insight Carol provided for each house and expectation of bidding results were very much aligned to final results. But even with this level of insight and knowledge, Carol never pushed us on any of the bids and her top priority was to make sure we are comfortable. I really appreciate the level of knowledge and customer focused mindset Carol has provided.

She treated the sale as if it was her own home

When I decided to sell my home, I knew I had to find the perfect Realtor. The home was not only the one I grew up in, but also the one I raised my own children. I wanted someone who would treat the sale as if it was their own home. Carol Casas did just that.

Although I have known Carol since we were middle school classmates, and she was my neighbor for years, I did not know her professionally until I hired her. I soon learned Carol is a master at project management. Carol’s knack for organization, quick follow up and creative problem solving made the sale of my home a breeze. Carol helped me quickly prepare my home for sale, coordinating all repairs and improvements. This, in particular, was a huge relief for me as I live an hour away.

I highly recommend hiring Carol without any reservations!

Expertise, calmness, and professionalism

Carol Casas was our real estate agent for a sell and buy transaction. We purchased a house and then had to sell our home immediately. Carol was instrumental in making this difficult deal go thru. There were trusts involved in the transaction, which were an added headache, but Carol was able to navigate thru the legalize and complete the deal in less than 30 days.

We appreciated the effort, time and most importantly Carol’s availability to take care of situations involving the trusts that had to been done most times immediately. She responded to our phone calls and text messages promptly and took the stress out of the deals.

Toni and I recommend Carol for her expertise, calmness and professionalism in real estate transactions. She got us the house we wanted and sold our other house for way above asking price. We could not ask for a better relationship.

Thanks Carol!!